FAQs

Orders & Shipping

How long will my order take to arrive?
Your order will be shipped out within 3 business days from our warehouse and we will provide you with a tracking number.

Can I change my delivery address?
Kindly contact us before we dispatch your order if you would like to change your delivery address. Once orders have been dispatched, we will not be able to change it.

How much is shipping?
Shipping is free for orders over R2000.
For orders below R2000, a flat rate of R100 is charged for standard sized items. For large, heavy or bulky items, a flat rate of R200 is charged.

Alternatively, you can choose to deliver to your nearest Pudo locker for a fee of R60.

**Please note that we cannot ship long bulky items via Pudo lockers, ie. Sunshade, gazebo tent, creeper, etc.

Socket sets and products that are not long in length can still be shipped via Pudo**

What type of shipping options are available?
We offer two types of shipping options. Door to door courier or Pudo lockers.

Is there a Pudo locker near me?
Visit https://www.pudo.co.za/ to find your nearest locker

Do you sell in bulk / wholesale?
Yes we do sell in bulk and do wholesale. Kindly reach out to us should you wish to make a bulk purchase or do wholesale with us.

Do you ship outside of South Africa?
Unfortunately we do not ship outside of South Africa.

Returns & Exchanges

Can I exchange my product?
Unfortunately we do not accept exchanges. You will have to return the item(s) and repurchase again.

What if my item(s) arrived damaged?
We are so sorry that your goods arrived damaged. We inspect each product before it gets shipped out however they may get damaged during transit. Kindly reach out to us immediately so we can assist you.

Can I return my product(s)?
If you have changed your mind, you can return your item(s) within 7 days of purchase. Please read our returns policy and kindly contact us should you wish to log a return.